PRACTICAL INFORMATION FREQUENTLY ASKED QUESTIONS

You have questions 

We have answers

Find replies to the most popular questions in our FAQ section.  

General questions: 

  • Should we say « Avoria » or « Avoriaz »? 
    Find out all you want to know about the resort by visiting our « History » page, right >>Here<<
  • How do the sleighs and snow vehicles of Avoriaz operate? 
    Check out information and fares >>Here<<
  • How are arrivals and départures organised in Avoriaz 1800? 
    For a hassle-free arrival, follow the guide >>Here<<

Questions about getting around: 

  • Where is the Prodains express cable car? 
    The bottom station is in the Ardoisière valley (Geolocation >>Here<<) and the top station at 1800m is on Place Jean Vuarnet (Geolocation >>Here<<)
  • How do I get to Morzine? 
    The Prodains express cable car takes you to the Morzine valley in just 4 minutes (See times and fares >>Here<<). You can then catch a local shuttle bus to Morzine centre (See timetables and fares >>Here<<). 
  • How do I get to Thonon-les-Bains and Cluses? 
    Check out our list of taxi and transfer services >>Here<< or the list of bus services >>Here<<.
  • How do I get to Geneva? 
    Check out our list of taxi and transfer services >>Here<< or the list of bus services >>Here<<. From Thonon-les-bains you can also get to Geneva on the Léman Express. Find more details >>Here<<).
  • How can I get real-time information about road conditions? 
    Find road and traffic information >>Here<<
  • How do the sleighs and snow vehicles of Avoriaz 1800 operate? 
    Check out information and fares >>Here<<

Questions about the ski area: 

  • How do I order a lift pass online? 
    Go to www.skipass-avoriaz.com
  • Where can I purchase or collect my lift pass once at the resort?
    Find sales outlets and opening times >>Here<<
  • Which slopes/lifts are open today? 
    See real-time information on openings/closures >>Here<<

Questions about mountain biking and hiking :

  • How do I order my ski pas online ?
    Go to www.skipass-avoriaz.com
  • Is there a pass for strollers ?
    Yes, hikers can use certain lifts. Information >>here<<
  • How does the Multi-Pass work ?
    The Multi-Pass offers unlimited access to numerous activities in all the Portes du Soleil resorts and discounts on some others. There are Multi-Pass formula to suit everyone :
    – The Multi-Pass Sojourn (2 €/day and per person only, for a minimum stay of 2 days). It is aimed to people staying at a Multi-Pass host ;
    – The Multi-Pass Day (11€/person for the day). It is aimed at people who do not sojourn at a Multi-Pass host ;
    – The Multi-Pass Season (75€/person). It is aimed at peoples who reside near the Portes du Soleil.
    Find all information >>here<<
  • Where can I purchase or collect my pass in the resort ?
    Find the points of sale and their timetables >>here<<
  • Which tracks/ski lifts are open today ?
    Find the openings in real time >>here<<
  • Can I go to Switzerland with the ski lifts in summer ?
    Yes, you can. Reach the green mountain pastures of Switzerland by alternating between chairlifts and short and easy walks.

Questions about winter activities:

  • What activities and events are happening this week?
    See our calendar for upcoming events >>Here<< and check out our daily activities programme to find out what’s happening >>Here<<
  • Are there any walking/snowshoeing trails?
    Yes, discover our pedestrian trails and lifts >>Here<<
  • I don’t ski, what else is there to do at the resort?
    Check out our full list of activities >>Here<<
  • What can we do when the weather is bad?  
    Find all our indoor activities >>Here<<

Questions concerning summer activities :

  • What are this week activities or events ?
    Our schedule presents the events to come >>here<< and the program of activities tells you more about the daily activities >>here<<
  • Do you have walking trails ?
    Yes, find the itineraries and pedestrian lifts >>here<<
  • What to do in the resort during summer ?
    Find a list that gathers all our activities >>here<<
  • What activities do you offer in case of bad weather ?
    Find all our indoor activities >>here<<

Lost property: 

  • Where is the lost property office? 
    For lost and found items, please go to the Municipal Police Station, every day from 6 pm to 7 pm. (Tel : +33 (0)6 20 85 65 17 or +33 (0)4 50 74 65 60 7 days a week)