You have questions 

We have answers

Find replies to the most popular questions in our FAQ section.  


General questions: 

  • Do we utter « Avoria » or « Avoriaz » ?
    Know everything there is to know about by reading our History page accessible >>here<<
  • Is the resort still pedestrian during summer ?
    It does. In the streets, strollers rub shoulders with mountain bikers and cyclists, and we
    sometimes meet horses or skaters (the access to non-professional vehicles remains prohibited). Information available >>here<<
  • In summer, how do you move across the resort of Avoriaz ?
    Different possibilities exist to move around the resort : by foot, by bike, by little tourist train or with the professional vehicles available at the entrance of the resort. Please note that there are no sledges/carriages in summer. The horses must take a few months off. ?
  • How do you get to Avoriaz 1800 ?
    Follow the guide for an arrival without mishap >>here<<
  • How do we leave Avoriaz 1800 ?
    All our advice for your departure available >>here<<

Health measures :

  • What measures are in place in the resort ?
    Discover our updated dedicated page >>here<<
  • Do ski lifts offer special cancellation conditions ?
    Discover our updated dedicated page >>here<<
  • Do hosts offer special cancellation conditions ?
    Discover our updated dedicated page >>here<<

Questions about mountain biking and hiking :

  • How do I order my ski pas online ?
    Go to
  • Is there a pass for strollers ?
    Yes, hikers can use certain lifts. Information >>here<<
  • How does the Multi-Pass work ?
    The Multi-Pass offers unlimited access to numerous activities in all the Portes du Soleil resorts and discounts on some others. There are Multi-Pass formula to suit everyone :
    – The Multi-Pass Sojourn (2 €/day and per person only, for a minimum stay of 2 days). It is aimed to people staying at a Multi-Pass host ;
    – The Multi-Pass Day (11€/person for the day). It is aimed at people who do not sojourn at a Multi-Pass host ;
    – The Multi-Pass Season (75€/person). It is aimed at peoples who reside near the Portes du Soleil.
    Find all information >>here<<
  • Where can I purchase or collect my pass in the resort ?
    Find the points of sale and their timetables >>here<<
  • Which tracks/ski lifts are open today ?
    Find the openings in real time >>here<<
  • Can I go to Switzerland with the ski lifts in summer ?
    Yes, you can. Reach the green mountain pastures of Switzerland by alternating between chairlifts and short and easy walks.

Questions to move about :

  • Where is the Prodain Express cable car located ?
    The lower station is located at in the Ardoisières valley (Geolocation >>here<<) and the upper
    station is at an altitude of 1.800m near the Jean Vuarnet square (Geolocaiton >>here<<)
  • How do i go to Morzine ?
    The Prodains Express cable car takes you to the Morzine valley in just 4 minutes (Times and
    prices >>here<<), and local shuttle buses run to the centre of Morzine (Times and prices
  • How to go to Thonon-les-Bains and Cluses ?
    Find the list of our taxis and transportations >>here<< or the list of bus companies >>here<<.
  • How to go to Geneva ?
    Find the list of our taxis and transportations >>here<< or the list of bus companies >>here<<.
    From Thonon-les-Bains the Léman Express also allows you to reach Geneva (More information >>here<<).
  • How to know the state of the roads in real time ?
    Find the road info >>here<<

Questions concerning activities :

  • What are this week activities or events ?
    Our schedule presents the events to come >>here<< and the program of activities tells you more about the daily activities >>here<<
  • Do you have walking trails ?
    Yes, find the itineraries and pedestrian lifts >>here<<
  • What to do in the resort during summer ?
    Find a list that gathers all our activities >>here<<
  • What activities do you offer in case of bad weather ?
    Find all our indoor activities >>here<<

Lost property: 

  • Where is the lost property office? 
    For lost and found items, please go to the Municipal Police Station, every day from 6 pm to 7 pm. (Tel : +33 (0)6 20 85 65 17 or +33 (0)4 50 74 65 60 7 days a week)